1 PM - 1:20 PM Fireside chat - Cyber and Crypto : How can organisations gain greater security in the new digital world.
1:25 PM - 3:30 PM Roundtable Discussion
We will have 4 breakout sessions running in parallel. Each session will be repeated twice, so you have a chance to attend your session of interest. Please make sure you select your two roundtables before the 15th September. Details to follow in the confirmation email.
Due to the nature of the Roundtables, the afternoon session will not be live streamed or recorded.
1. HOW TO MANAGE THE TRIFECTA: ID THEFT, APPLICATION FRAUD, AND ACCOUNT TAKEOVER
Identity fraud, application fraud, and account takeover are no longer attacks isolated to financial institutions. As ecommerce surges, many merchants now store customer credit card details to facilitate easy payment. Unfortunately, with the rise of embedded finance, many now ask: “How do I know this potential customer is who they say they are?"
Join this interactive roundtable and let's discuss:
- How to balance the need for a seamless CX with security, meeting customer acquisition rates while simultaneously eliminating fraud
- Why we should all be leveraging alternative data sources - such as biometrics, digital identity and dynamic identity verification
- The importance of intelligent friction, from onboarding to payment
See who is speaking here.
2. STREAMLINING THE POST-PURCHASE DIGITAL EXPERIENCE: PAPERLESS TRANSACTIONS, DIGITAL RECEIPTS, AND PERSONALISED INNOVATIONS
Easy access to transaction details can further enhance the customer experience, even after the sale is completed. Customers can access helpful insights on past transactions using the data available to merchants.
Join this roundtable as we discuss actionable steps and impacts for your consumers when Merchants, Banks and Ecosystem Partners improve the post-transaction customer experience:
- Card present transactions (e.g. Retail) – smoother, faster checkout; lower POS costs; going greener by shifting from paper to digital
- Ecommerce - reduce ‘do not recognise’ disputes and friendly fraud
- Innovation and the future of the digital post-transaction customer experience
See who is speaking here.
3. DIGITAL ASSETS: HOW ORGANISATIONS CAN GAIN GREATER VISIBILITY INTO CRYPTOCURRENCY
As the digital asset ecosystem rapidly grows, so too does our need to ensure safety and security.
Join this roundtable and let's discuss:
- Just how risky cryptocurrency is - and the other trends revolutionising the digital business space
- Why identifying cryptocurrency transactions is so challenging (and how to best overcome this challenge)
- How to increase visibility into the cryptocurrency being transacted
- How to stay one step ahead of cyber scammers by strengthening your system
See who is speaking here.
4. HOW TO MANAGE THIRD PARTY RISK IN TODAY"S DIGITAL WORLD
It's no longer acceptable to assume that the third and fourth parties you work with are secure, even if they've completed a survey or filled out a spreadsheet, when they are onboarded.
There has to be a better way to identify and act on threats to your supply chain before it's too late…
Join this roundtable and let’s discuss:
- How to best understand a third party risk landscape in this ever-evolving digital world - and the importance of building a third party risk program
- Best practices on vendor onboarding, monitoring, and response capabilities
- How to automate processes and mitigate vendor risk without harming the CX experience
- What tools and platforms are available today to support rapid innovation, critical for agility and resistance
See who is speaking here.
3:30 PM - 4 PM Closing & Thank You
4 PM - 6 PM Networking Drinks